Welcome Note
Saurabh KumarC.E.O
3:54 recording
Home/Webinars & events/Rezolve.ai Connect 2024 Reprise
Rezolve.ai Connect 2024 · Reprise
Highlights for IT & HR Professionals
Take a moment to glance over the key moments that made Connect 2024 a magnetic attraction for IT & HR professionals.
- 9
- sessions
- 13
- speakers
- 14
- customer stories
Session tracks
Nine sessions, five tracks
Keynote, GenAI, ITSM, HR, Automation and Customer Success — every track from Connect 2024, recapped.
Keynote Speech
S.K. Panda from Comcast Business explored the trends in enterprise tech, and shared how businesses can leverage innovation, automation, and AI to stay competitive in a rapidly evolving landscape.
S.K. Panda
26:15 recording
GenAI track
GenAI Track
- Saurabh KumarC.E.O
Joshua O'BrienHead of Applied AI
1:08:05 recording
When we think about GenAI for employee support, it really comes down to three fundamental advantages - Speed, Availability, and Versatility.
Saurabh Kumar
What is really exciting is (about Rezolve.ai) how it goes beyond just having access to the information...when an employee comes with an issue, instead of just providing information, SideKick can actually initiate the resolution process.
Joshua O'Brien
We only do Generative AI. It is really important for us to make the distinction [from competitors] where Generative AI maybe just a small add-on to a legacy system. Our entire stack is GenAI stack.
Saurabh Kumar
Aura Insights is actually a revolutionary way of thinking about analytics in the IT service business. The purpose of what we are doing is two fold - one is enabling people to peek around the corner and see what is gonna come down the road, and secondly, it allows them to elevate their support game entirely.
Saurabh Kumar
ITSM track
ITSM Track
Udaya Bhaskar ReddyCTO & Head of Engineering
Chris MartinSenior Sales Leader
Diana M RamirezDirector, Customer Success
Josh CarreroSolutions Architect
Honey AroraDirector of Product Management
Manish SharmaC.R.O
1:33:14 recording
Most of the existing ITSM products are agent-centric, agent efficiency driven. We are doing it to put the employees first. Elevated employee experience is one of our primary reasons to build this product.
Udaya Bhaskar Reddy
If whatever knowledge one is creating and it is not being consumed in the organization (because it is hard to find), then there is no incentive to create and maintain that knowledge. And, lack of such knowledge creates more and more tickets. It is a vicious cycle seen in most traditional products.
Manish Sharma
HR track
HR Track
- Diana M RamirezDirector, Customer Success
Kayla Cooper
Akhilesh Joshi
25:39 recording
We have the ability to mask sensitive information and data in case it needs to be presented for resolution. But we also have the ability to stop the bot conversations and loop in an HR representative if sensitive information is involved.
Diana M Ramirez
Often, there are times when we are doing implementations, and I am always surprised to find out that there is no dedicated HR case management system. Case management is mostly handled over email because existing tools are complex and require IT support.
Diana M Ramirez
Automation track
Automation Track
Tracy VoHead of Client Solutions & Innovation- Josh CarreroSolutions Architect
- Manish SharmaC.R.O
28:42 recording
When you can seamlessly combine ticketing flows and automation, and abstract several steps together so that to the end user it feels like 'one thing,' that's where the magic happens and that is what Creator Studio brings to the table.
Josh Carrero
I have never seen an organization without employee onboarding and offboarding problems. Rezolve.ai is a completely automated way of doing this, literally triggered from MS Teams. The system knows where to get approvals froms, next steps, etc. This is really a dream come true for many organizations.
Manish Sharma
Customer success track
Customer Success Track
- Diana M RamirezDirector, Customer Success
Avanish KumarPrincipal Customer Success Manager
17:13 recording
Customer Awards & Customer Advisory Board
- Diana M RamirezDirector, Customer Success
- Tracy VoHead of Client Solutions & Innovation
- Saurabh KumarC.E.O
32:59 recording
Wrap-up & Summary Session
0:44 recording
Customer stories
14 customers, in their own words
Credit unions, universities, city government, transit agencies and more on what changed after they deployed Rezolve.ai.
The Rezolve team is very responsive and thorough with collecting requirements and going through user journeys to ensure the solution they provide is what we need.
Teri CarlsonDirector, Customer Support OperationsAssociated Press
We rolled out this platform, Ask Ethics, with Rezolve.ai and it is already making waves across JLL. We are talking about a hundred thousand employees benefitting from this right now.
Pinak DashTech TeamJLL
It [Rezolve.ai] is very easy to use. Now employees can submit a ticket, can get ticket status, and ask questions. Management is also very happy about the approvals within MS Teams.
Tan NguyenLeader, Digital WorkplaceAruba Networks
Rezolve.ai has really shown their knowledge in this industry with the way they have worked through the unknowns of implementation.
Lane TerryDevOps SupervisorF12.net
One of the things that lead us to Rezolve.ai was seamless integration with MS Teams. We moved away from the old format. Our users can now open tickets with just one icon click.
Team ManagementMinnesota Timberwolves
Special thanks to the amazing team at Rezolve.ai for their innovation and partnership.
Ahad B.CTOC-SPAN
Through the use of our AI chatbot [Clover] and live chat, we have been able to reach all 77,000 customers without language barriers or them waiting on the phone to speak to an agent.
Jackie DwyerDirector of Parks & Community ServicesCity of Parks & Community Services
We truly enjoyed working with team Rezolve.ai over the past year-and-a-half. This product has truly become revolutionary for our student IT support operations.
Kyle CampanaroSUNY
We are grateful to have found a solution that goes beyond the standard ticketing system and integrates as well with Microsoft Teams.
Nicholas MesserDirector of Client ServicesUniversity of Evansville
Rezolve.ai's technical expertise and innovative thinking helped us navigate challenges and implement a cutting-edge solution that exceeded our expectations.
Lyell AmoraAC Transit
Our ITSM procedures flow over to 30 different departments in our company. Rezolve.ai was very generous in delivering a customized solution for us.
Lyle FlorenceSr. Manager, IT Support OpsMyEyeDr
Rezolve.ai team has deep expertise in how to enable AI for general purpose solutions, be it tweaking the LLM or ensuring human-in-the-loop for feedback. It is a very thought-through process by the team.
Bhavani PalukuriVP, Data & ArchitecturePatelco
We recently finished our implementation of Rezolve.ai as a knowledge and automation base for our department. Our team really finds the chatbot to be quick, easy to find procedures and documentation.
IT TeamCity of Folsom
Using AI across multiple departments to support its employees.
BART
