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Rezolve.ai Connect 2026 · Virtual event · January 2026
The Agentic AI Revolution: transforming enterprise employee support
Three hours on what changes when AI stops answering questions and starts doing the work: executive panels, live product demos, and the customers who run it in production. Every session is here, uncut.
Leaders from Microsoft, CDW, Procter & Gamble and TotalEnergies on what agentic AI actually changes, and what has to be true before an enterprise lets an agent act.
AI + Human: enabling the workplace of the future
Microsoft, CDW and Rezolve.ai on what changes when general-purpose agents arrive, and which human roles get created rather than removed.
Saurabh KumarC.E.O
Marco CasalainaVP Products and AI Futurist, Core AI, Microsoft
Sona ChawlaFormer CGIO, CDW
Chris LawrenceC.I.O, healthcare (confidential)
27:49 recording
You have built Rezolve as an agentic ITSM service for people to use. I would go to it and say, 'Hey, I need a new laptop,' and it might come back at me with, 'What do you need that for? What's wrong with your old one?' and help me file that ticket. But increasingly, we are building for other agents. We are seeing—and will continue to see through 2026—the rise of general purpose agents.
Marco Casalaina
I also believe new jobs are going to be created. We may not know all of those jobs yet, but as we have more agents in the workforce, there are going to be different roles for human beings—and we're already seeing some of those emerge. As leaders, we have to push ourselves to reimagine work and what those roles are going to look like.
Sona Chawla
If we can turn challenges into that mindset and approach, then there's always going to be areas for growth. There's always things for us to refine, to improve—specialties and passions that we can pursue and help others enjoy, passions they haven't been making time for.
Chris Lawrence
Enterprise AI transformation: vision & journey
Procter & Gamble and TotalEnergies Denmark on modernising employee support: where to start, and why “garbage in, garbage out” still applies to agentic AI.
Manish SharmaC.R.O
Melissa Hinson FeehanDirector of IT, Procter & Gamble
Veronica VenierDigitalization Project Leader, DIS
Mette de NullyHead of HRIS, TotalEnergies Denmark
23:18 recording
We saw Agentic AI as an opportunity to shift from traditional keyword searching and ticket management into proactive, conversational, and task-oriented support. Instead of expecting employees to remember all the complex systems and navigate those processes and tools, we wanted an agent that could do the navigation for them.
Melissa Hinson Feehan
Now you have somewhere you can ask questions and get an answer. I really see that as a very strong addition—especially for questions that might feel too private or embarrassing to ask a human.
Mette de Nully
It's key to start small, but think systematically. Start with something that can deliver a quick success to get people engaged, but always have the big picture in front of you.
Veronica Venier
I keep telling people: just because it's Agentic AI, don't assume that 'garbage in, garbage out' does not apply. It still applies.
Manish Sharma
Trust by design: building enterprise-grade AI agents with integrity
Guardrails, explainability and documented data use, the conditions enterprises set before they let an agent act.
Saurabh KumarC.E.O
Pramod GosaviInvestor, Blumberg Capital
Arun GoelVP of Engineering, Ping Identity
23:13 recording
Start small, but think big. Build cross-functional teams, do small pilots, and define proper guardrails—like not using sensitive data and sticking to standard models
Pramod Gosavi
There are various levels of trust that need to be built across an enterprise. It will be up to the vendors to provide that—being able to offer explainability to the end user and clearly document how the data is used.
Arun Goel
It's accelerating, not decelerating. We used to think of low-code builders, but who wants to learn a low-code builder anymore? I just want to build a workflow that does the work—I don't want to learn a studio that tells me how to build it.
Saurabh Kumar
Main stage
The product, demonstrated live
Opening argument, the multimodal demos, the customer awards, and where this is going next.
Opening remarks: the agentic AI revolution
The opening argument: boards do not buy reasoning or multimodal AI. They buy outcomes.
Saurabh KumarC.E.O
8:27 recording
Your employees don’t care about MCP. Your CFO does not care about reasoning. Your board really does not care about multimodal AI. They care about one thing: outcomes. Can you actually reduce costs? Can you make your employees happier? Can you make your service teams more efficient? That’s the conversation that matters.
Saurabh Kumar
Multimodal AI in action: voice, email, search & service catalog
Live demos across the channels employees actually use: a password reset handled by voice, sentiment-based escalation, a conversational service catalog, and agents built from plain language.
Chris MartinSenior Sales Leader
Josh CarreroSolutions Architect
Joshua O'BrienHead of Applied AI
Amaan AliGenerative AI Engineer
Andrew RichardsonSenior Automation Engineer
24:47 recording
I'm going to show one of the most impressive capabilities of our AI with our Voice AI ability. I'm going to actually call into our AI attendant help desk, which is going to help me reset my password.
Chris Martin
We're also able to detect sentiment from the user's text. So, if a user is using all caps or exclamation points, we can tell that they're frustrated and we can escalate that ticket to a human agent to intervene.
Amaan Ali
I'm going to be showing you guys how we can deliver services conversationally using our service catalog and Vision AI. So let's just say that I have an invoice that I need to get paid, right? I can say something like, 'I need to get an invoice paid ASAP.
Josh Carrero
We are now bringing the power of the Creator Studio and AI plus APIs and scripts to the customer through our AI Flow Builder and AI editing tools.
Andrew Richardson
Customer awards & partner recognition
Recognising the customers and partners building on agentic AI, and what the partnerships changed on both sides.
Monique Di LibertoDirector, Head of Client Services
Diana M RamirezDirector, Customer Success
28:51 recording
These awards are a way of recognizing the partnerships we've built and the results we have achieved together. Your teams challenge us, they inspire us, and they help shape how our platform and services continue to evolve.
Diana M Ramirez
The best outcomes don't come from technology alone. They come from strong partnerships, open communication, and a shared commitment to solving real problems. We see you as an extension of our team, and we're grateful for the opportunity to learn from you, build with you, and grow together.
Monique Di Liberto
Closing keynote: the road ahead
Why the future evokes emotion, and what it costs to stay on older technology.
Manish SharmaC.R.O
6:23 recording
Future has two fascinating qualities. First, it's always a little bit away from us. Second, it evokes emotions. If you're well-prepared for the future, you're feeling happy and optimistic. But when you are not prepared, you're stressed out. It is time to invest in our futures, and the way we can do that is not by sticking to older technologies.
Manish Sharma
Concurrent breakouts
Two rounds, three tracks
IT, HR and MSP tracks ran at the same time, so nobody saw all six. Here they all are.
Breakout session 1
Breakout session 1 · IT track
Living in a multi-agent + human world: agentic AI & Creator Studio
Building an agent that consumes functions, MCP endpoints and APIs, and the human collaboration layer that keeps you unstuck while you do it.
Robert O'BrienCreative Director & Content Strategist
Joshua O'BrienHead of Applied AI
19:48 recording
An AI agent can consume functions, it can consume MCP endpoints, APIs, and we'll show you what that looks like here. So here you see we've got a fully ready-to-go agent. Now, of course, it's probably going to take some refinement for us to get it to do exactly what we want, but the AI generation definitely gives us a good starting point.
Joshua O'Brien
We're really excited about the agent-human collaboration portion of our Agent Studio. So, when you're building these complex flows, you're not alone. You can ask for help, you can ask for approvals, and you can get un-stuck.
Robert O'Brien
Breakout session 1 · HR track
How advanced agentic AI is changing employee support: from knowledge to HRIS automation
Structuring HR knowledge centrally instead of in a shared spreadsheet, and automating the onboarding and offboarding tasks around it.
Tracy VoHead of Client Solutions & Innovation
Diana M RamirezDirector, Customer Success
14:12 recording
One of our global clients reduced their HR tickets by about 35% simply by centralizing and structuring personalized HR knowledge. Previously, their team managed HR knowledge through a shared Excel file. By structuring it centrally in the AI platform, they were able to support employees much faster.
Tracy Vo
Our AI can also automate onboarding and offboarding tasks. It can create accounts, grant access, and even order equipment. This frees up the HR team to focus on the human side of onboarding, like making sure the new hire feels welcome and has a great first day.
Diana M Ramirez
Breakout session 1 · MSP & partner track
Smarter service, bigger margins: how MSPs can win with AI
Surfacing the knowledge already buried in SharePoint, processes and ticket history so engineers solve problems faster.
Tracy VoHead of Client Solutions & Innovation
Matt RuckDirector, Rezolve.ai
17:58 recording
The primary use case is empowering your staff, empowering your engineers. Because you guys have good data, it's just not necessarily visible. It's sitting in SharePoint, processes, procedures. We're leveraging AI to find all of that and the historical context to solve problems more rapidly.
Matt Ruck
We've seen how powerful it is just to get the right information to the right employee at the right time. We also have the ability to send proactive notifications for specific audiences as well. So employees are getting faster answers, and HR teams are getting fewer tickets to support.
Tracy Vo
Breakout session 2
Breakout session 2 · IT track
Time to replace your legacy ITSM: work smarter, spend less
Not why legacy ITSM is expensive, why standing still is the risk while the market moves.
Honey AroraDirector of Product Management
Avanish KumarPrincipal Customer Success Manager
20:23 recording
This isn't just about why legacy ITSM tools are expensive or outdated. It's about the risk of not moving. The market is moving extremely fast with AI, and it's only accelerating. Many traditional ITSM platforms are still struggling to deliver even basic AI outcomes that Rezolve.ai delivered years ago.
Honey Arora
With our AI-first ITSM, we've seen customers reduce their ticket volume by up to 60%. That's a huge cost saving, but it's also about freeing up your agents to work on more strategic initiatives.
Avanish Kumar
Breakout session 2 · HR track
Rezolve SearchIQ for HR: instant answers, zero friction
Natural-language search over HR knowledge, and what happens to repeat policy questions once employees can just ask.
Monique Di LibertoDirector, Head of Client Services
Josh CarreroSolutions Architect
16:56 recording
With SearchIQ, employees can just ask a question in natural language and get an instant answer. They don't have to know which document to look in or what keywords to use. It's a much more intuitive and user-friendly experience.
Josh Carrero
We had one client who was getting hundreds of questions a month about their parental leave policy. After implementing SearchIQ, those questions dropped by over 80%. That's a huge win for the HR team, but it's also a better experience for employees who are trying to navigate a really important life event.
Monique Di Liberto
Breakout session 2 · MSP & partner track
MSP & enterprise IT support automation with AI agents
The Text Command Center for managers: triage, escalations, client health, engineer health and scheduling, with AI skill-matching behind the triage.
Matt RuckDirector, Rezolve.ai
Tracy VoHead of Client Solutions & Innovation
19:11 recording
The Text Command Center is made for managers and executives. It has five aspects: Triage, Escalations, Client Health, Engineer Health, and Scheduler. And there's AI embedded into all five of these modules to give you actionable, fact-driven insights.
Matt Ruck
We're using AI to scan the engineer's skills. So, for a given ticket, it will say, for example, that a particular engineer is the number one choice with 85% confidence because they have advanced Outlook skills. This makes the purpose of triage really simple for the manager
Tracy Vo
Customer stories
12 customers, in their own words
Filmed at Connect 2026: credit unions, universities, manufacturers and city government on what changed after they deployed.
Through the Rezolve.ai platform, we're able to promote company events, send reminders, and highlight internal job opportunities through announcements. Rezolve.ai also helps provide 24/7 assistance for our employees
Camille OgaHuman Resources SpecialistHawaiiUSA Federal Credit Union
One of the biggest game-changers for us has been the Rezolve.ai employee bot, which we call Ava. It helps our employees get quick, accurate answers to their IT questions right inside Teams.
TSV SrinivasDirector of IT Strategy and ProcessUNFCU
One of our favorite features in Rezolve.ai is our automation of job descriptions. It has taken what would oftentimes take hours for us to start from scratch, and now we are able to deliver a branded job description in mere minutes.
Mary GoldyLead, Total Rewards and Operations (People & Culture)Cherry Bekaert
What truly sets our partnership with Rezolve.ai apart is the level of attention and care we receive from the team. The team has been highly responsive and very intentional about ensuring that our issues are captured, prioritized, and resolved.
It's really easy to pin Rezolve.ai to the Microsoft Teams menu via policy across our tenant, so it's available for anybody that needs an answer on campus, whether they're an employee or a student.
Nick MesserDirector of Client ServicesUniversity of Evansville
Bridge Assist AI, powered by the Rezolve.ai Service Desk platform, has been answering over 40% of questions from Lightbridge Academy team members automatically, 24/7/365, while intelligently routing the rest to exactly the right resource per need.
Benjamin BlakeChief Information OfficerLightbridge Academy
Rezolve.ai has become an integral part of our AI strategy as we try to get our internal employees to adopt the new world of technology. We really love that it's seamless, and that you can conversationally interact with our bot
Anthony GiardinaChief Technology OfficerMitchell Martin Inc.
Rezolve.ai as a ticketing platform is exactly what Galls needs because it is extremely flexible and works as we need. As departments, needs, and information gathering change on a regular basis, we are able to make the platform work for us
Eric HeltonSr. Director of IT Infrastructure & SecurityGalls
What we appreciate most about the Rezolve.ai platform is how intuitive and flexible it is. It doesn't just automate tasks; it elevates the entire support experience.
Paul HauganDirector, Innovation and TechnologyCity of Auburn
The Rezolve.ai bot plays a significant role in improving the support experience by efficiently guiding users and routing requests to the appropriate resources, reducing uncertainty and streamlining the intake process.
Vicki RickettsEnd User Analyst, Digital TechnologyATI Materials
The cornerstone of this achievement was our successful rollout of Rezolve.ai. This hasn't just been a new tool; it's been a total game-changer for BW Offshore.
Anna EspirituManager, IT Support and ApplicationsBW Offshore
Rezolve.ai has played a critical role in this success. The platform is intuitive, scalable, and thoughtfully designed to support enterprise environments while remaining easy for users to adopt.
Vu TranIT Manager, End User SupportGesa Credit Union
Full event
Watch the whole thing, uncut
Every panel, demo, breakout and award in one continuous recording, including the concurrent tracks nobody could attend at once. Tell us where to send it and it plays straight away.
4:13:30 · uncut · 25 sessions in one recording
Where should we send it?
See it working on your own tickets
The sessions show the product. A demo shows it on your stack, with your data, answering the questions your employees actually ask.
Saurabh KumarC.E.O
Marco CasalainaVP Products and AI Futurist, Core AI, Microsoft
Sona ChawlaFormer CGIO, CDW
Chris LawrenceC.I.O, healthcare (confidential)
