Comparison · data verified July 2026
Rezolve.ai vs Amelia: employee service desk or voice-first customer AI?
Amelia, the former IPsoft flagship, now lives inside SoundHound AI, refocused on voice-first customer experience. Rezolve.ai is purpose-built for the other job: autonomous employee support in Teams, Slack and voice, with an ITSM underneath.
The short version
Amelia was one of conversational AI's pioneering brands, and its voice technology remains genuinely strong. That's why SoundHound AI bought it in August 2024. But the acquisition also refocused the product: today's Amelia product page leads with contact-center and customer-experience verticals, and the employee IT-support story (Autonomics) is peripheral. Teams and Slack don't appear in its current positioning.
If you're evaluating AI for employee support, resolving IT and HR requests where employees already work, Rezolve.ai is built for exactly that: agentic resolution in Teams and Slack, voice via VoiceIQ, and an ITSM system of record with governance built in. If your project is voice automation for customer-facing contact centers, Amelia belongs on that shortlist, not this one.
Rezolve.ai vs Amelia, dimension by dimension
| Rezolve.ai | Amelia | |
|---|---|---|
| What it is | Agentic AI service desk for IT & HR (autonomous, governed, glass-box), with its own ITSM system of record. | Voice-first conversational AI platform, refocused on customer-experience verticals under SoundHound AI. |
| Primary job | Employee support: resolve IT and HR requests where employees work. | Customer service and contact-center automation; employee IT support (Autonomics) is a secondary line. |
| Where employees get help | Native in Microsoft Teams, Slack, email, web and voice (VoiceIQ). | Voice/telephony-first; Teams and Slack are absent from the current product positioning. |
| ITSM system of record | Included (incident, problem, change, service catalog, assets & CMDB), or run the AI layer on your existing ITSM. | None, automates against existing ITSM stacks ("systems agnostic by design"). |
| Autonomous resolution | Sidekick answers and executes (password resets, provisioning, approvals), resolving ~70% of requests before they become tickets. | Agentic framework (Amelia 7.x) aimed at call automation; enterprise IT execution depends on Autonomics integrations. |
| Vendor stability signals | Independent, employee-support-focused vendor; recognized in 2025–2026 Gartner, Forrester and Everest Group research. | Acquired ~2x revenue in 2024; SoundHound disclosed material weaknesses, restated financials, and faces shareholder suits. |
| Governance & compliance | Every autonomous action approval-gated, audited, explainable; SOC 2 Type II, ISO 27001, GDPR, HIPAA-ready. | Enterprise deployments documented; governance framing is contact-center oriented. |
| Pricing | Transparent per-user pricing. | Quote-based; no published pricing. Ex-employee accounts describe $50–100K pilots (unverified insider claim). |
| Marketplace ratings | 4.8/5 on G2 (High Performer, Spring 2025) · 4.8/5 on Microsoft AppSource. | 4.3/5 on Gartner Peer Insights (71 reviews, SoundHound AI) · thin G2 footprint (single-digit reviews). |
Choose Rezolve.ai if…
- The project is employee support, IT and HR, not customer service
- Employees live in Teams or Slack and you want resolution there, plus voice, without a new app
- You want the AI and the ITSM system of record from one vendor with one audit trail
- You want a vendor whose entire roadmap is employee support, with current analyst recognition to show for it
- Transparent pricing and a weeks-not-quarters rollout
Choose Amelia if…
- You're automating a customer-facing contact center where voice quality is the deciding factor
- You need 100+ language voice coverage for external callers
- You're standardizing on SoundHound's voice stack across CX channels
Why teams switch from Amelia
The product moved; your use case didn't
Amelia's center of gravity is now voice CX under SoundHound. Teams running it for employee IT support find themselves on the periphery of the roadmap, and the current product page doesn't even list Teams or Slack.
Corporate turbulence became a procurement risk
Material-weakness disclosures, restated financials and shareholder litigation are exactly the flags vendor-risk reviews exist to catch. An independent vendor with a single mission is the calmer bet for a system employees depend on daily.
Answering calls isn't resolving tickets
Employee support needs execution (resets, provisioning, approvals), grounded in an ITSM with governance. Rezolve.ai ships that as one product rather than an integration project.
What Amelia is, rated 4.3/5 on Gartner Peer Insights
Amelia is SoundHound AI's enterprise conversational AI platform: voice-first AI agents with a proprietary speech stack (Polaris ASR), 100+ languages, and marquee deployments like Telefónica Peru's 4.5M+ monthly calls. SoundHound acquired it from private ownership for roughly $80M in August 2024: about 2x revenue, below analyst expectations, in what Aragon Research framed as a challenged exit. Amelia 7.x added an agentic framework in 2025.
Buyers should weigh the corporate context: SoundHound delayed its FY2024 annual report over material weaknesses in controls tied to its acquisitions, restated financials, and drew securities class-action investigations. Amelia's review footprint is thin for its age (4.3/5 on Gartner Peer Insights under SoundHound; single-digit G2 reviews), amelia.ai no longer serves its own site, and pricing is quote-based with no published tiers. It has no ITSM system of record; its Autonomics product automates against existing ITSM stacks.
Moving off Amelia
Moving from Amelia (or IPsoft-era deployments) starts with scoping which conversations were employee support versus customer service, Rezolve.ai replaces the former. Connect your knowledge sources and ITSM (or adopt the built-in system of record), rebuild the top employee intents as executing skills ranked by DeskIQ from your ticket history, and roll out in Teams/Slack first, the channel Amelia never prioritized, with VoiceIQ picking up the phone traffic.
Named outcomes, not category averages
What this looks like in production
Rated 4.8/5 on G2 and 4.8/5 on Microsoft AppSource by the teams who run it — read the named case studies.
See employee support that answers, and executes, where your people work
Bring 12 months of ticket history: Rezolve DeskIQ ranks your automation opportunities, so you leave knowing what ~70% resolution looks like on your own queue.
Questions buyers ask
Is Amelia still available for IT service desk use?
Yes, SoundHound maintains Autonomics for AI-powered ITSM automation, but the platform's positioning since the 2024 acquisition leads with voice-first customer experience, and Teams/Slack don't feature in its current product pages.
Is Rezolve.ai a good Amelia alternative for employee support?
Yes. It's purpose-built for IT and HR support in Teams, Slack, email and voice, executes resolutions autonomously under approval gates, and includes an ITSM system of record. It's rated 4.8/5 on G2 and 4.8/5 on Microsoft AppSource.
What happened to IPsoft?
IPsoft rebranded as Amelia in 2020 and was acquired by SoundHound AI in August 2024 for roughly $80M in cash and equity.
How does pricing compare?
Amelia's pricing is quote-based and unpublished. Rezolve.ai uses transparent per-user pricing, see the pricing page.
Can Rezolve.ai handle voice like Amelia does?
For employee support, yes: VoiceIQ answers the phones on the same platform, with the same skills and audit trail as Teams and Slack conversations. For customer-facing contact centers, Amelia and other CX platforms are the right category.
Amelia is a trademark of its respective owner. Rezolve.ai is not affiliated with Amelia; competitor information reflects public sources as of the verification date and may change.