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Comparison · data verified July 2026
Rezolve.ai vs Ivanti Neurons: shipping agentic AI vs waiting for it
Ivanti Neurons pairs ITSM with endpoint management, and its flagship agentic self-service agent entered preview in Q1 2026, with GA promised later this year. Rezolve.ai's autonomous resolution is in production now.
The short version
Ivanti Neurons for ITSM has a real thesis: service management fused with the endpoint and asset "ground truth" Ivanti's UEM heritage provides, at a price point below ServiceNow and BMC. For organizations already invested in Ivanti's management stack, or Cherwell customers being steered there, it's the default consideration.
Two things temper it. First, timing: Ivanti's headline agentic capability, the Neurons AI Self-Service Agent ("not another chatbot"), entered customer preview in Q1 2026 with general availability promised "later in 2026". It's the newest, least-proven agentic AI among major ITSMs. Second, trust: Ivanti's gateway products carry a well-documented record of critical, actively-exploited CVEs and CISA advisories that routinely surface in vendor-risk reviews, whatever product line is being bought. Rezolve.ai's agentic resolution is running in production today, approval-gated and audited, with named customer outcomes to check.
Rezolve.ai vs Ivanti Neurons, dimension by dimension
| Rezolve.ai | Ivanti Neurons | |
|---|---|---|
| What it is | Agentic AI service desk for IT & HR (autonomous, governed, glass-box), with its own ITSM system of record. | ITSM on the Neurons platform, fused with Ivanti's endpoint/UEM and security portfolio. |
| Agentic AI status | In production: Sidekick resolves ~70% of requests before they become tickets, with named customers to verify. | AI Self-Service Agent in customer preview Q1 2026; GA promised "later in 2026." |
| Where employees get help | Native in Microsoft Teams, Slack, email, web and voice (VoiceIQ). | Portal and chat experiences; the new agentic experience is the piece still in preview. |
| Endpoint & asset data | Integrates with your UEM/RMM stack; assets & CMDB included in the system of record. | Genuine strength, discovery-backed "ground truth" from the Ivanti management stack. |
| Implementation | Measurable results within weeks. | Reviewers report extensive configuration even for basic service desk processes and a steep learning curve to ROI. |
| Security trust | SOC 2 Type II, ISO 27001, GDPR, HIPAA-ready; every autonomous action approval-gated and audited. | Repeated critical, exploited CVEs and CISA advisories on Ivanti gateway products weigh on vendor-risk reviews (distinct products, same vendor). |
| For Cherwell customers | A modern agentic landing zone with migration mapped from your ticket history. | The vendor-designated path, though G2 reviewers rated Cherwell easier to use and administer than Neurons. |
| Pricing | Transparent per-user pricing. | Quote-based; reseller estimates ~$25–$59/user/year by module; on-prem reported at 3–5x cloud cost. |
| Marketplace ratings | 4.8/5 on G2 (High Performer, Spring 2025) · 4.8/5 on Microsoft AppSource. | 4.2/5 on G2 (305 reviews) · 4.1/5 on Gartner Peer Insights (317 reviews). |
Choose Rezolve.ai if…
- You want agentic resolution that's shipping and auditable today, not on a roadmap
- Employees should get help in Teams/Slack/voice without portal retraining
- You're a Cherwell customer who'd rather move up to autonomous support than sideways to another configuration project
- Security posture of the vendor matters in procurement
- Weeks-to-value with DeskIQ's automation plan beats a consultant-led rollout
Choose Ivanti Neurons if…
- Your endpoint estate already runs on Ivanti UEM/patch and you want ITSM fused to that data
- You need hybrid/on-prem deployment options with one management vendor
- You can wait for the agentic GA and negotiate Cherwell-migration credits
Why teams switch from Ivanti Neurons
Preview isn't production
Ivanti's flagship agentic agent was still in customer preview in Q1 2026. Teams that need deflection numbers this year are choosing platforms where autonomous resolution is already deployed and measurable.
Configuration debt, again
Reviewers describe extensive setup for basic processes and modules that feel disjointed. If you're leaving Cherwell to escape a configuration project, entering another one is a sideways move.
Vendor-risk reviews keep flagging the same thing
CISA advisories on exploited Ivanti gateway CVEs are documented and recent. Fair or not to the ITSM line, procurement teams weigh the vendor, not the SKU.
What Ivanti Neurons is, rated 4.2/5 on G2 · 4.1/5 on Gartner Peer Insights
Ivanti Neurons for ITSM (heritage: HEAT and LANDESK) is cloud/hybrid ITSM on the Neurons platform, notable for combining service management with endpoint/asset discovery data. It reviews at 4.2/5 on G2 (305 reviews) and 4.1/5 on Gartner Peer Insights (317 reviews), with praise for automation and routing and recurring complaints about configuration complexity, a disjointed module experience and a steep path to ROI. Pricing is quote-based; reseller-derived estimates run roughly $25–$59/user/year by module tier.
In January 2026 Ivanti announced agentic AI across Neurons; its AI Self-Service Agent was in customer preview in Q1 2026 with GA slated later in the year. Ivanti is also the designated migration path for Cherwell customers ahead of Cherwell's December 31, 2026 end of life: notable because in G2's own head-to-head, reviewers rated Cherwell easier to use, set up and administer than the Neurons platform they're being moved to. Separately, Ivanti's Connect Secure/Policy Secure gateway products have a documented history of critical exploited vulnerabilities and CISA advisories, a security-trust consideration in any Ivanti evaluation.
Moving off Ivanti Neurons
From Neurons (or toward it, if you're mid-Cherwell-migration): Rezolve.ai deploys as the employee-facing agentic layer first (in Teams and Slack, resolving against your existing record system), so value lands before any data migration. Full adoption then moves the record system itself: incident, problem, change, catalog, assets and CMDB are included, and DeskIQ's analysis of your ticket history decides the automation order. Cherwell customers on a deadline: this path ships employee-visible improvement in weeks, not at the end of a replatforming project.
Named outcomes, not category averages
What this looks like in production
Rated 4.8/5 on G2 and 4.8/5 on Microsoft AppSource by the teams who run it — read the named case studies.
See agentic resolution in production, not in preview
Bring 12 months of ticket history: Rezolve DeskIQ ranks your automation opportunities, so you leave knowing what ~70% resolution looks like on your own queue.
Questions buyers ask
Is Rezolve.ai a good Ivanti Neurons alternative?
Yes, for teams whose priority is autonomous employee support now: production agentic resolution, Teams/Slack/voice channels, an included system of record and per-user pricing. Neurons' edge is fusion with Ivanti's endpoint management stack.
Does Ivanti Neurons have agentic AI?
It's arriving: Ivanti announced agentic capabilities across Neurons in January 2026, with its AI Self-Service Agent in customer preview in Q1 2026 and GA promised later in 2026.
We're on Cherwell. Is Neurons our only option?
No. Ivanti steers Cherwell customers to Neurons, but the December 31, 2026 EOL is vendor-neutral: any platform you can stand up before the deadline is an option, and G2 reviewers actually rated Cherwell easier to use than Neurons.
What does Ivanti Neurons cost?
Quote-based; reseller-derived estimates run roughly $25–$59 per user per year depending on modules, with on-prem multiples higher. Rezolve.ai publishes transparent per-user pricing.
How fast can we be live on Rezolve.ai?
Measurable results within weeks: DeskIQ ranks the automations from 12 months of ticket history, and the first resolutions ship to a pilot group in Teams or Slack before broad rollout.
Ivanti Neurons is a trademark of its respective owner. Rezolve.ai is not affiliated with Ivanti Neurons; competitor information reflects public sources as of the verification date and may change.