Comparison · data verified July 2026
Rezolve.ai vs Cherwell: the migration you have to make, and the upgrade it can be
Cherwell reaches end of life on December 31, 2026: cloud instances shut down, on-prem support ends. The real question isn't whether to move. It's whether to move sideways to another ITSM or up to an agentic service desk.
The short version
There's no product debate to have: Ivanti announced Cherwell's end of life on October 31, 2023, and it lands December 31, 2026, cloud instances shut down, on-prem receives no support or patches, and renewals for unsupported versions are already refused. Every Cherwell team is migrating; the only decision is the destination.
The vendor-recommended path is Ivanti Neurons, yet in G2's own head-to-head, reviewers rated Cherwell easier to use, set up and administer than Neurons. Moving sideways to a harder-to-run version of what you had is a strange reward for a forced migration. Rezolve.ai is the move up: a full ITSM system of record (incident, problem, change, catalog, assets, CMDB) with autonomous resolution in Teams, Slack and voice on top, so the migration your calendar forced becomes the upgrade your employees notice.
Rezolve.ai vs Cherwell, dimension by dimension
| Rezolve.ai | Cherwell | |
|---|---|---|
| Product status | Actively developed agentic AI service desk, recognized in 2025–2026 Gartner, Forrester and Everest Group research. | End of life December 31, 2026: cloud shut down, on-prem unsupported, renewals refused on unsupported versions. |
| What you get | ITSM system of record (incident, problem, change, catalog, assets, CMDB) plus autonomous resolution on top. | The ITIL modules you have today: frozen, with no roadmap and no AI story. |
| Employee experience | Sidekick in Teams, Slack, email, web and voice, ~70% of requests resolved before they become tickets. | Portal and forms; no virtual agent; nothing new coming. |
| The vendor-recommended path | — | Ivanti Neurons: which G2 reviewers rated harder to use, set up and administer than Cherwell itself. |
| Migration timeline | Measurable results within weeks; record-system cutover mapped from your own ticket history before the EOL date. | Any migration must complete by December 31, 2026, and partners report historical data is often excluded from scope. |
| Security posture after EOL | SOC 2 Type II, ISO 27001, GDPR, HIPAA-ready; continuously patched. | Running past EOL means unpatched software holding your operational data, an escalating audit and security risk. |
| Codeless configurability | Agent Studio builds governed automations in plain language; a 50-agent marketplace to clone from. | Its historical strength (mApps), now a skills investment with no future. |
| Pricing | Transparent per-user pricing. | Not sold; renewals refused on unsupported versions. |
| Marketplace ratings | 4.8/5 on G2 (High Performer, Spring 2025) · 4.8/5 on Microsoft AppSource. | 4.3/5 Gartner Peer Insights (853 reviews, legacy listing) · 4.0/5 on G2 (161 reviews), both frozen. |
Choose Rezolve.ai if…
- You must leave Cherwell by December 2026 and want the migration to be an upgrade, not a lateral move
- Your team liked Cherwell's ease, and won't accept a harder-to-administer replacement
- You want employees to feel the change: autonomous resolution in Teams/Slack instead of a new portal
- Your ticket history should drive the migration plan, DeskIQ turns 12 months of it into a ranked automation roadmap
- Codeless configuration mattered to you; Agent Studio is its agentic successor
Choose Cherwell if…
- There is no scenario for choosing Cherwell in 2026. It cannot be renewed on unsupported versions and shuts down December 31. The genuine alternatives are Ivanti Neurons (vendor path, endpoint-fused), enterprise suites, or an agentic service desk.
Why teams switch from Cherwell
The deadline is not negotiable
December 31, 2026: cloud deleted, on-prem unpatched. Standing up a replacement, migrating data and retraining takes a quarter at minimum, the window for an orderly migration is closing now.
Sideways is the hidden risk
Replatforming to another configuration-heavy ITSM repeats the Cherwell journey without improving what employees experience. G2's Cherwell-vs-Neurons ratings make that concrete.
Forced timing, once-a-decade leverage
You're rebuilding anyway, the only time a jump to autonomous resolution costs no extra disruption. Teams that switch report 60–80% deflection on common ticket types; that's the prize for moving up instead of over.
What Cherwell is, rated 4.3/5 on Gartner Peer Insights (legacy listing)
Cherwell Service Management was a well-liked codeless ITSM: mid-market, SLED and higher-ed teams prized its "mApps" configurability, and its legacy Gartner Peer Insights listing still shows 4.3/5 across 853 reviews. Ivanti acquired it in 2021 and announced its end of life on October 31, 2023.
The rundown is strict: versions before 2023.1 lost support in 2024, 2023.3 support ended June 2025, and after December 31, 2026 cloud instances are shut down while on-prem installations get zero support, patches or updates. Ivanti no longer processes renewals for unsupported versions and actively steers customers to Ivanti Neurons: a transition some customers resent, given earlier assurances Cherwell would be supported "until the last customer left." With roughly five months left, teams still on Cherwell are in emergency planning territory, and every major ITSM vendor is running capture campaigns for them.
Moving off Cherwell
A Cherwell exit on this timeline runs in three moves. First, stand up the employee front door: Sidekick in Teams/Slack answering from your knowledge sources within weeks, value ships while migration proceeds behind it. Second, move the record system: incidents, problems, changes, catalog, assets and CMDB map onto Rezolve.ai's system of record, with DeskIQ's analysis of your Cherwell ticket history deciding what gets automated first. Third, archive: export historical tickets before the shutdown, migration partners often exclude historical data from scope, so make it an explicit line item. Start before Q4; December project congestion is real.
Named outcomes, not category averages
What this looks like in production
Rated 4.8/5 on G2 and 4.8/5 on Microsoft AppSource by the teams who run it — read the named case studies.
Five months to the Cherwell shutdown: plan the upgrade, not the sidestep
Bring 12 months of ticket history: Rezolve DeskIQ ranks your automation opportunities, so you leave knowing what ~70% resolution looks like on your own queue.
Questions buyers ask
When exactly does Cherwell end of life happen?
December 31, 2026, announced by Ivanti on October 31, 2023. Cloud instances are shut down after that date; on-prem installations receive no further support, patches or updates. Support for intermediate versions has already been ending in stages since 2024.
Do we have to move to Ivanti Neurons?
No. Neurons is Ivanti's recommended path, but the EOL is vendor-neutral, and G2 reviewers rated Cherwell easier to use and administer than Neurons. Evaluate the destination on its merits, not the migration brochure.
Can Rezolve.ai replace Cherwell's ITSM modules, not just add a chatbot?
Yes. It includes a full system of record: incident, problem, change, service catalog, asset management and CMDB, with the agentic layer on top. It can also front an interim ITSM if you've already started a different migration.
Is there time to migrate before the deadline?
Yes, if you start now: the employee-facing layer ships in weeks, and record-system cutover is planned queue by queue from your ticket history. What doesn't fit the window is waiting until Q4.
What happens to our historical Cherwell data?
Export it before shutdown, partners report historical data is often excluded from migration scope by default. Rezolve.ai deployments typically import open tickets and archive the rest in queryable storage.
Cherwell is a trademark of its respective owner. Rezolve.ai is not affiliated with Cherwell; competitor information reflects public sources as of the verification date and may change.